In this article, we will provide solutions to resolve the error message “We didn’t receive a response” that appears when attempting to sign into Office 365 using Azure Multi-Factor Authentication. This error can occur due to various reasons such as an expired subscription, server timeout, wrong username and password, or a blocked user account. To fix this error, users can follow these suggestions:
1. Check Network Connection: Verify your internet connection speed and restart your modem/router or contact your service provider if necessary.
2. Clear Browser Cookies and Cache: Clear browser cookies and cache data to eliminate any corrupted data causing errors in the browser.
3. Check Phone Number: Ensure that the correct phone number is entered and that your mobile phone has a good network connection.
4. Verify your Microsoft Account: Verify your Microsoft account by sending a code to your registered email and entering it to sign in.
5. Check Microsoft Servers and Account Status: Check the Microsoft server status and ensure that your account is still active. Renew your subscription if necessary.
6. Sign in using a Different Account: If all else fails, try logging in with another account or a local account.
If you are unable to sign into your Microsoft 365 account, check the Office 365 status and the Microsoft servers. If you are not receiving verification codes from Microsoft Authenticator, ensure that your mobile device has a valid plan and a good network connection, or restart it and try again.